Among the intelligent service robot products, the application amount of intelligent outbound robot and intelligent service robot (entity) in medical scene is the highest. The application scenarios of intelligent outbound robot include communication Knowledge, return visit, screening, education and so on, its characteristic is that the machine can replace the human to carry on the concurrent call. The intelligent outbound robot improves the screening efficiency and reduces the pressure of grassroots workers, At present, the main application scenarios of the entity intelligent service robot in the medical service scene are cleaning, disinfection and distribution, mainly to replace human resources to complete repetitive, mechanical and simple work.